10 / SPORTS & FACILITIES / UNIFIED ERP + DIGITAL PLATFORM

Client: Large multi-facility sports city complex, Dhaka, Bangladesh

Tags: Sports & Facilities · ERP · AI Chatbot · Mobile & Web · POS

// Problem

A sports complex running a dozen facilities, a training academy, residential housing, retail, and hospitality partnerships had no single operating system tying any of it together. Bookings, membership records, maintenance logs, and academy enrollment each lived in their own process — often on paper — with no shared view of occupancy, revenue, or equipment health.

// Our Solution

A single ERP and digital platform spanning the entire complex: membership with digital QR/NFC cards, real-time booking across every facility, academy management with coach and player tracking, plus residential, inventory, HR, and financial modules on one shared data layer. Members get a website and mobile app for booking, enrollment, event ticketing, and a personalized dashboard — backed by an AI chatbot and WhatsApp bot for instant support. Live dashboards replace month-end reporting with real-time facility, revenue, and academy analytics.

// Technical Details

• Microservices architecture: Node.js/Express backend, React.js web frontend, React Native mobile app
• PostgreSQL for relational data, MongoDB for document storage, Supabase for real-time data sync
• JWT authentication, TLS 1.3 encryption, GDPR-aligned data handling
• AI chatbot and WhatsApp bot for member inquiries, booking status, and confirmations
• Digital membership cards (QR/NFC) tied to gate pass, facility access, and POS at point of sale
• Payment gateway integration (cards, wallets, local payment rails) with automated reconciliation
• KPI dashboards across facility usage, revenue, and academy performance, with custom reporting
• Built and load-tested for concurrent access at scale across a multi-facility campus